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SwakVet users may request deletion of their account and associated personal data at any time. You can delete your account directly from the SwakVet app or submit a request using the instructions below.
Google Play Subscription Notice
Deleting your SwakVet account may not automatically cancel an active Google Play subscription. To avoid future charges, manage or cancel your subscription separately through Google Play.
This action is permanent and cannot be undone. Deleting your account may remove your access to your clinic, reports, subscription information, and other associated app data. Please ensure you no longer need access to this data before confirming.
Users who cannot access the app may request account deletion by emailing:
Subject line: SwakVet Account Deletion Request
Please include the following in your email:
SwakVet may request reasonable verification to confirm that the requester is the account owner before processing the deletion.
Depending on the account and clinic structure, deletion may include:
Shared clinic records — such as veterinary reports or patient data accessible by other authorised clinic users — may remain under the control of the clinic administrator or another authorised clinic user where required for operational, legal, security, billing, or record-integrity purposes. Deleting your individual user account does not automatically delete records that belong to or are shared with the clinic.
Certain information may be retained where reasonably necessary for:
Retained information will only be kept for as long as reasonably necessary for the applicable purpose.
Verified deletion requests will normally be processed within 30 days. Additional time may be required where permitted by applicable law or where the request involves shared clinic data.
For questions about account deletion or privacy, contact:
You may also review our Privacy Policy and Terms & Conditions for further information about how we handle your data.